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Privacy Policy

Last updated: July 23, 2026

1. Introduction

Pulse.Txt (“Pulse.Txt,” “we,” “us,” or “our”) provides a mobile messaging and marketing platform for organizations and agencies (“Customers”) to send SMS, MMS, and related communications. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit pulsetxt.co, create an account, use our services, or communicate with us.

By using our website or services, or by providing your phone number, email address, or other contact information, you acknowledge this Privacy Policy. If you do not agree, please do not use the services or provide personal information.

2. Consent to receive texts, calls, and emails

Clear consent. Where you provide a mobile number, email address, or other contact details and affirmatively opt in (including by checking a consent box, submitting a form, texting a keyword, or creating an account), you expressly agree that Pulse.Txt and/or the specifically identified Customer may contact you by text message (SMS/MMS), phone call (including autodialed or prerecorded/artificial voice calls where permitted by law), and/or email for the purposes disclosed at the time of opt-in, which may include marketing, informational, transactional, and account-related messages.

  • Consent is not a condition of purchase. Providing consent to receive marketing texts, calls, or emails is not a condition of buying any goods or services.
  • Message & data rates may apply. Message frequency varies. Carrier charges are your responsibility.
  • How to opt out of texts: Reply STOP, CANCEL, UNSUBSCRIBE, or QUIT to any message, or use any other reasonable method we provide. Reply HELP for help.
  • How to opt out of emails: Use the unsubscribe link in our emails or contact us at the address below.
  • How to opt out of calls: Tell the caller you wish to opt out, or contact us using the details below. We honor reasonable opt-out requests.

We maintain records of how and when consent was obtained where required by the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and related laws. Opt-out requests for marketing communications are honored as required by law (including within applicable TCPA timelines).

3. Mobile information & SMS opt-in (10DLC)

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

This restriction covers every method of transfer—not only sales. We do not sell, rent, transfer, or otherwise share mobile numbers or SMS opt-in/consent data with affiliates, partners, or other businesses for their own marketing or promotional use.

4. Information we collect

We may collect:

  • Account information: name, email, password, role, organization, and related profile details.
  • Contact & messaging data: phone numbers, email addresses, message content, delivery/status events, click and engagement data, and opt-in/opt-out records that Customers upload or that are generated through the platform.
  • Usage & device data: log data, IP address, browser type, pages viewed, and similar analytics.
  • Payment & billing data: as needed to process invoices and usage (processed by our payment providers where applicable).
  • Communications: messages you send to support or other Pulse.Txt contacts.

5. How we use information

We use information to:

  • Provide, operate, secure, and improve the Pulse.Txt platform;
  • Send or facilitate SMS/MMS, calls, and emails that you or our Customers have authorized;
  • Maintain consent, suppression, and opt-out lists for TCPA and carrier compliance;
  • Provide customer support, billing, and account notices;
  • Detect fraud, abuse, spam, and violations of our Terms & Conditions;
  • Comply with law, regulation, and lawful requests; and
  • Communicate with you about products, features, and services where permitted (you may opt out of marketing emails as described above).

6. Customers as controllers of end-user data

When a Customer uses Pulse.Txt to message or call individuals (“End Users”), the Customer is responsible for the lawfulness of that outreach—including obtaining any required prior express written consent under the TCPA and providing clear disclosures. Pulse.Txt processes End User data on behalf of the Customer to deliver the service. If you are an End User and have questions about a specific message, contact the organization identified in that message; you may also reply STOP to text messages from that sender.

Customers registering 10DLC brands and campaigns must use their own brand privacy policy for carrier registration where required; this Pulse.Txt Privacy Policy does not replace a brand’s privacy policy.

7. How we share information

Except as described in Section 3 (Mobile information & SMS opt-in), we may share information with:

  • Service providers who help us operate the platform and deliver messaging (e.g., hosting, messaging carriers/APIs such as Telnyx, phone companies, analytics, email delivery, and payment processors), solely to provide the services you requested, under appropriate confidentiality and security obligations;
  • Customers, regarding data they submit or generate in their workspace (including campaign results and opt-outs);
  • Legal & safety recipients when required by law or to protect rights, safety, and integrity; and
  • Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to continued privacy protections consistent with this Policy (including the SMS opt-in restrictions in Section 3).

We do not sell personal information. We do not sell or share mobile information or SMS opt-in/consent data with third parties for promotional or marketing purposes.

8. Data retention

We retain information for as long as needed to provide the services, meet legal and compliance obligations (including consent and messaging records commonly retained for multi-year periods under telemarketing rules), resolve disputes, and enforce agreements. Opt-out / suppression records may be retained longer to prevent unwanted contact.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain processing. To exercise rights related to a Pulse.Txt account, contact us below. End Users should contact the Customer that messaged them, and may also use STOP / unsubscribe mechanisms described in this Policy.

11. Children’s privacy

Pulse.Txt is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps.

12. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the services after an update constitutes acceptance of the revised Policy where permitted by law.

13. Contact

Questions about this Privacy Policy or privacy requests: privacy@pulsetxt.co.